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Useful telephone numbers in England

Useful telephone numbers In England

Insurance Company Contact Details

RAC

Broken down? Call 0800 82 82 82
For Blue Badge holders:

We have text facilities if you're hard of hearing. Either prefix 18001 before dialling 0800 029 029 (calls charged at local rate) to use Typetalk, or text us on 07855 828282 (calls charged at local rate).

RAC Breakdown
UK Breakdown
Sales: 08000 722 822 (free phone)
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm
Customer Service: 0844 891 3111†
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm
Please refer to your Terms and Conditions for the contact number for your Customer Care team.
Broken down? Call 0800 82 82 82
24 hrs a day, 7 days a week

Other Breakdown products
If your RAC cover was included with the purchase of your car: 0870 1650973
Mon-Fri 8am to 8pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

European Breakdown
Sales and Customer Service: 0800 015 6000 (free phone)
Mon-Fri 8am to 9pm, Sat - 8.30am to 5pm, Sun - 10am to 4pm

Horse trailer assist
RAC has teamed up with PRP Rescue Services (PRP), one of the UK's leading horse emergency services, to provide RAC Members with Horse Trailer Assist. For more details call PRP on 01488 647 650 (calls charged at the national rate).
Mon-Fri - 9 am to 5.00pm.

Blue Badge holders
Sales: 0800 029 029 (free phone)
Mon-Fri 8am to 8pm, Sat 9am to 5pm, Sun 10am to 4pm

RAC Complaints & Commendations Procedure
We are committed to providing you with an exceptional level of service and customer care. We realise things can go wrong and there may be occasions when you feel we have not provided the service you expected. When this happens we want to hear about it so we can try to put things right. If you would like to make a complaint or would like to commend us on our service please read this guide to find out theprocess and who to contact.

RAC Insurance
Car Insurance
Sales: 0844 891 3558†
Mon-Fri: 8am-9pm, Sat: 8am-6pm, Sun: closed

Customer service: 0844 891 0321†
Mon-Fri: 8am-9pm, Sat: 8am-6pm, Sun: closed

Claims:

Have an RAC Car Insurance or Car Insurance Plus policy? 

Check your policy documents for your claims phone number.

Policy begins with RCR? Or bought your policy before 7 January 2009? 

Call us on 0800 404 6342 (Car Insurance) or 0800 404 8777 (Membership Plus).

Home Insurance
Sales: 0844 546 0537 (calls charged at local rate)
Mon - Friday 8am to 8.30pm, Sat 9am to 6pm
If you purchased your policy before 6th January 2011 please ring
Customer Service 0844 891 1112 (calls charged at local rate)
Mon - Friday 8am to 10pm, Sat 8am to 6pm Sun 10am to 4pm
Claims 0844 891 1129 (calls charged at local rate)
Mon - Friday 8am - 10pm, Sat 8am to 6pm Sun 10am to 4pm
If you purchased your policy on or after 6th January 2011 please ring
Customer Service 0844 546 0537 (calls charged at local rate)
Mon - Friday 8am to 8.30pm, Sat 9am to 6pm
Claims 0844 546 0541 (calls charged at local rate)
Mon - Friday 8am - 8pm, Sat 9am to 12pm

Travel Insurance
Customer service: 0800 404 6346 (calls charged at the national rate)
Mon-Fri 8am to 9pm, Sat to 8.30am to 5pm, Sun - 10am to 4pm
Claims: If you are in the UK call 0800 015 1426 (free phone), if you are outside the UK call +44 1603 208 147 (international rate).

Van Insurance
Customer service: 0800 404 7641 (free phone)
Mon-Fri 8am to 9pm, Sat 9.00am to 6pm, Sun 10am to 2pm
Legal expenses protection
Customer services: 0800 096 1014 (option 2)
Mon-Fri 9am to 5pm

Personal injury cover
Contact: 08000 155 405 (free phone)
8am to 8pm 7 days a week

Caravan insurance
Sales and Customer service: 0800 308 1111 (free phone)
Mon-Fri 9am to 5pm, Sat to 9am to 12pm
Claims: 0844 815 8513
Mon-Fri 8am to 6pm, Sat 9.00am to 2pm

RAC Motorcycle Insurance
As of 15th October 2007 RAC ceased to write new motorcycle insurance. If your policy began before this date call 0800 404 7637 (free phone) for customer services
Mon-Fri 8am to 10pm, Sat 8am to 6pm, Sun 10am to 4pm

Classic car insurance
Sales and Customer services: 0800 387 452**
Mon-Fri 9.30am to 5.30pm
Claims: 08700 795 796
24 hrs a day, 7 days a week

Travel services
If you are going on holiday find some useful contacts below

Carnet de Passage
Email us at carnets@rac.co.uk. If you would prefer to call: 08000 468375 (UK) (free phone) and 00 44 1603 605154 (outside the UK). Alternatively fax us on 01603 605157.
International Driving Permit
Contact: 0800 550 055 (free phone)

Mon - Fri 8am to 9pm, Sat 8.30am to 5pm, Sun 10am - 4pm
Camping and Caravanning Club
08451 307 631 (standard rate)

Vehicle checks and inspections
RAC vehicle examinations
Email VISales@rac.co.uk or call 0800 085 2529 (free phone)

Mon - Friday 8am to 6pm, Sat 9am to 5pm, Sun 10am to 4pm
RAC vehicle history checks
0800 975 5867 (free phone)

Mon - Friday 8am to 6pm, Sat 9am to 5pm, Sun 10am to 4pm

RAC Business Solutions
Fleet breakdown
Sales and Customer service: 08000 156 638 (free phone)

Mon - Fri 8am to 9pm, Sat 9am - 5pm, Sun 10am to 4pm
Small Business
Customer services: 0800 246 892 (free phone)

RAC Loans
As of 1st Jan 2008 RAC no longer offer Unsecured Personal Loans. If you have an existing loan this will not be effected, should you have any questions or problems with your loan please contact the Co-operative bank on 08457 212 212 (calls charged at local rate)

Auto windscreens
In November 2008, RAC announced it was selling RAC Auto Windscreens Ltd. For Auto Windscreen services call 0800 999 5000 or visit www.autowindscreens.co.uk

Breakdown help: 0844 891 3111
Insurance help: 0844 891 3558



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