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Useful telephone numbers in England

Useful telephone numbers In England

London Travel Information

Tel: 0843 222 1234* (24 hours a day) 
Textphone: 020 7918 3015

Find out more about our new, fast, voice-activated service

*You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge. Charges from mobiles or other landline providers may vary.

Oyster Customer Service Centre

Tel: 0845 330 9876 (08:00-20:00 seven days a week) Textphone: 0207 027 8511
Post: Oyster card helpline, 1st Floor, Albany House, 55 Broadway, London SW1H 0BD 
Contact Oyster using our online form.

London Underground

Tel: 0845 330 9880 (08:00-20:00, seven days a week) 
Post: Customer Service Centre, London Underground, 55 Broadway, London SW1H 0BD

In addition, for our neighbours the following 24-hour numbers are available if you have a concern or query about the impact of Tube works or operations on your home or business. However, they will not be able to deal with any complaints or comments about Tube services.

For neighbours of the Jubilee, Northern and Piccadilly lines, call Tube Lines on 0870 0702 424 or visit the Tube Lines website.

For neighbours of all other London Underground lines, call 0845 257 7878.

For works on the Tottenham Court Road station project or Crossrail, call 0345 602 3813.

London Buses

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Web: www.tfl.gov.uk/contact
Post: Customer Services, TfL London Buses, 4th floor, Zone B5, 14 Pier Walk, London SE10 0ES

Congestion Charging

Tel: 0845 900 1234 (calls are charged at no more than 4p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check with your network provider).
International: +44 20 7649 9122
Textphone: 020 7649 9123 (if you have impaired hearing)
Post: Congestion Charging, PO Box 4782, Worthing, BN11 9PS

Low Emission Zone

Tel:  0845 607 0009 (06:00-00:30 Sunday to Friday, 06:00-22:00 Saturday). Calls are charged at no more than 4p per minute from a BT landline. Charges from other landline providers or mobile phones may vary. Please check with your network provider.
International: +44 (0) 207 310 8998
Textphone:  020 7310 8999 (if you have impaired hearing)
Email: lezlondon@tfl.gov.uk 
Post: Low Emission Zone, P O Box 4784, Worthing, BN11 9PU

Dial-a-Ride

To make a booking: Call us on 0845 999 1 999 (or 020 7309 8900, if your telephone provider charges extra for 0845 numbers) and select option 1 and 1 again. Lines are open between 09:00-16:00, Monday to Friday.

You can also make a booking by:

Email: Dar.generalenquiries@tfl.gov.uk 
Fax: 020 7394 5210 
Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS

To enquire about the progress of your vehicle: Call us on 0845 300 4717 (or 020 7309 0015 if your telephone provider charges extra for 0845 numbers) and press option 1. Lines are open between 06:00 and 23:59, seven days a week.

To cancel a booking: Ring us on 0845 300 4717 (or 020 7309 0015) and chose option 2.

To give feedback about Dial-a-Ride: Call us on 020 7446 0251

or you can write to us at:

London Dial-a-Ride, Passenger Services, Progress House, 5 Mandela Way, London SE1 5SS
Email: DAR@tfl.gov.uk
Tel: 020 7446 0251 Fax: 020 7394 5218 

London Streets

Tel: 0845 305 1234 
Web: www.tfl.gov.uk/contact
Post: Customer Services, TfL London Streets, 4th floor, Zone B5, 14 Pier Walk, London SE10 0ES

TfL Customer Relations

Fax: 020 3054 5306
Email: enquire@tfl.gov.uk
Post: 4th Floor, Zone Y4, 14 Pier Walk, North Greenwich, London SE10 0ES
Recruitment

If your enquiry relates to a current job application, please click here or telephone 0800 0155 072

National Rail Enquiries

Tel: 08457 48 49 50

Taxis and Private Hire including minicabs

Passengers wishing to submit a comment or complaint about taxi or private hire services in London should use the online form or use the contact details below:  

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday)
Email: coms@pco.org.uk
Post: Surface Transport Customer Services, 4th Floor, Palestra, 197 Blackfriars Road, London SE1 8NJ

General queries (not comments or complaints about taxi or private hire services) should be sent to TPH.enquiries@tfl.gov.uk

Taxi and private hire driver applicants and licensees with queries should call 0845 602 7000.

Walking and Cycling

To submit a comment or complaint or make an enquiry about walking or cycling in London please use our online form.

Barclays Cycle Hire

PO Box 1214 
ENFIELD 
EN1 9ST
Tel: 0845 026 3630
From overseas: +44 (0)20 8216 6666

Website

If you have comments or feedback about our website, please contact TfL Customer Relations
Email: enquire@tfl.gov.uk

Complaints policy and procedure

The complaints policy and procedure is currently under review and will be updated shortly.

Make a complaint online.

If, after contacting TfL, you wish to take your comments further, you can contact London TravelWatch, the independent watchdog for transport users in and around London.


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