Useful telephone numbers in England

Useful telephone numbers In England

Water operators Contact Details

Southern Water

Contact Details
Southern Water Services
Southern House
Yeoman Road
BN13 3NX

Billing enquiries
Southern Water
PO Box 41
BN13 3NZ

Contact Information
Head office01903 264444
Customer services0845 272 0845
Billing enquiries0845 272 0845
Minicom0845 275 0845
Fax01903 691435
Emailemail forms
Emergencies0845 278 0845 (24 Hours)
Calling from abroad+44 1903 264444
Water supply and Wastewater0845 278 0845 (24 hours for emergencies) 8am to 6pm Monday – Friday, 8am to 1pm Saturday
Leakline0800 820 999
Minicom text telephone0845 275 0845
Customer services are open from 8am – 6pm on Monday to Friday and 8am – 1pm on Saturday.

General Information
Southern Water supplies water and sewerage services to approximately one million households in areas of Kent, Hampshire, Sussex and Isle of Wight.

Nearly 600 million litres of water are supplied to over 2 million people across the South East from around 104 water supply works and are transported through over 13,000km of water mains. Southern Water also has 390 wastewater treatment works, cleaning wastewater before it is returned to the environment.

Water and Sewerage company
The water in this area is generally hard to very hard. More specific information can be obtained from Southern Water.
99.86% of water quality tests met regulations in 2003.
Customer Services
Southern Water prides itself on offering high standards of customer care, they have a modern control centre and call centre dealing with 5,000 customer queries daily.

They offer a promise to customers that a certain level of service will be maintained in regards to water supply issues such as supply interruptions, water quality, leaks and customer service issues such as replying to queries and complaints and payment arrangements. If the level of service promised is not delivered then compensation will be available.

Special Services
Bills in large print or Braille.
Talking Bills – telephone service prior to posting bill for visually impaired.
Nominee service.
Meter reading for those who have difficulty.
Minicom, Typetalk and Fax.
Home Visits.
Register for help when services are interrupted

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