Useful telephone numbers in England

Useful telephone numbers In England

Water operators Contact Details

United Utilities Water

Contact Details
Billing – Metered customers
United Utilities
PO Box 50
WA55 1AQ

Billing – Unmetered customers
United Utilities
PO Box 459
WA55 1WB

Contact Information
Billing – Domestic customers, metered0845 746 2222
Billing – Domestic customers, unmetered0845 746 1100
Business customers0845 746 2255
Difficultly paying your bill0845 746 2034
Leakline0800 330 033
Water and wastewater enquiries & emergencies0845 746 2200
Pollution hotline0800 195 1230
Customer services are open from 8am – 7pm on Monday to Friday and 8am – 1pm on Saturday.

General Information
United Utilities was created by the merger of North West Water and Norweb in November 1995. They are responsible water and wastewater networks as well as regulated electricity distribution in north west England and provide 2.9 million households with 2,022 million liters of water per day. The majority of water supplied comes from reservoirs with a small percentage from aquifers. Untied Utilities manage 140 treatment works, 381 service reservoirs and pump water through 40,600 KM of mains pipes.

United Utilities provide water as well as dealing with the removal of waste water.
The water that United Utilities supply is classed as soft to moderately hard.

Customer Services
United Utilities operate a Guaranteed Standards Scheme to ensure that all their customers receive a high standard of service at all times. Compensation is offered if deemed appropriate. United Utilities operate a Vulnerable Customer Scheme for their customers who receive certain benefits, as well as certain allowances for specific medical conditions. If you would like to apply for this then contact United Utilities on:

WaterSure (formerly known as our Vulnerable Customer Scheme) provides financial assistance to metered customers who use large amounts of water for essential purposes.

Telephone: 0845 309 3001
Minicom: 0808 143 1195

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