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Useful telephone numbers in England

Useful telephone numbers In England

HMRC Contacts for businesses & corporations

Customs, International Trade & Excise enquiries

Excise and Customs Helpline
For excise duties and customs telephone enquiries
Opening hours
8.00 am to 6.00 pm, Monday to Friday
Closed weekends and bank holidays
0845 010 9000
For customers who are deaf or hearing or speech impaired:
0845 000 0200 (Textphone)
A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number.
Email
You can email HMRC if your have a Customs related enquiry:
- Importing and exporting from outside the EU
- Customs Relief 
- Movement of goods within the EU 
- Travelling to the UK including duty free allowances 
- any other Customs matter 

You can also email HMRC if you have an Excise related enquiry:
- The production and movement of alcohol and tobacco products
- Hydrocarbon oils
- Betting and gambling duties 
- Environmental taxes 
- any other Excise matter
Email Customs and Excise enquiries intenquiries@hmrc.gsi.gov.uk
Please include your VAT registration number if applicable and the name and address of your business. 

We cannot guarantee the security of emails you send to us or we send to you over the internet. Information sent by email over the internet is not secure and it is at risk of being intercepted and read by people other than those it was intended for. Any information you send to us by email is at your own risk. If you would like us to reply by email, please confirm in your message that you understand and accept the risks involved. However, if our response to you contains any personal or confidential information we will only reply to you by letter or telephone. 

If you have any doubt about the authenticity of an email you receive which claims to come from HMRC please do not follow any links within the email, disclose any personal details or respond to it. 

Follow the link below to report HMRC related phishing emails.
Reporting HMRC related phishing emails
Post
For postal enquiries relating to importing, exporting, Customs Relief and excise matters

CITEX Written Enquiry Team 
HM Revenue & Customs 
Crownhill Court
Tailyour Road
Plymouth
PL6 5BZ
Please include your VAT registration number if applicable and the name and postal address of your business.




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